Get Quick Contact With Us!!

Frequently Asked Questions (FAQs)

  1. Home
  2. FAQs
+
All Central Government and State Government Ministries / Departments including its attached / subordinate offices, Central and State autonomous bodies, Central and State Public Sector Units and local bodies etc. are authorized to make procurement through GeM portal.
+
Authorized officers of the rank of Deputy Secretary / Equivalent or Head of the Office at Sub Center / Unit / Branch of Government Organisation / PSU / Autonomous Bodies / Local Bodies / Constitution Bodies / Statuary Bodies can register as Buyer on GeM.
+
Reseller / User is required to fill Online registration form after clicking the following link to get registered on GeM portal. https://gem.gov.in/register/org/signup.
+
For Using GeM portal first a Reseller needs to register on GeM portal. Requirements of Registration on GeM like : Mobile No. (To receive OTP for Mobile verification), Email ID (To receive OTP for Email verification), Pan Card, GST Certificate, MSME Certficate, Bank Details, etc.
+
For Using GeM portal first a buyer needs to register on GeM portal. Requirement of Registration on GeM like : Aadhaar linked with mobile no. (To receive OTP for e-sign), Official Email ID (Preferably .nic.in OR .gov.in Email).
+
No, Aadhaar number is used for reseller / users registration in option of Pan Card. If any user has issue with pan card verification, they can create user by using Aadhaar card.
+
Aadhar details collected by GeM are solely for user verification and to apply e-signing on the documents. The e-sign is at par with digital signatures as per Information Technology Act Amendment 2008 and it works based on details available in Aadhaar database of UIDAI and there is no interference / intrusion in their personal detail.
+
Role of buyer is to perform buying function on the portal. Buyer can publish a tender for their appropriate requirements and can receive tenderer participation on that tender. Buyer can qualified of disqualified the tenderer and also they can assign that tender work to qualified tenderer.
+
No, reseller / user can not make any purchase activity on GeM, They can only authorised to make their business catalogs. They can take part of their business related tenders as well as any auctions. They can receive orders from buyer and can also generate invoices to fulfill those orders.
+
Four types of roles are performed by government organization on to the portal :
Buyer : Buyer will select the item for purchase and will place the order on behalf of this organization.
Consignee : Consignee will receive the item and will generate the PRC and CRAC certificate.
DDO (only for PFMS payment mode users) : DDO will forward the bill to PAO of PFMS.
(Note : -ln case of PFMS payment method, there is no role of Paying Authority / PAO in GeM. PAO from PFMS just needs to login to PFMS portal to make the payment after the bill has been forwarded by DDO to PFMS portal. PAO from PFMS can see and verify on-line the various documents related to the procurement before making payment.)
Paying Authority / PAO (for other than PFMS payment mode users) : Paying Authority / PAO will make the payment to supplier / vendor.
+
DDO role is to forward the bills to PFMS, which is finally paid by Paying Authority of PFMS after logging in PFMS portal. DDO role in GeM is restricted to the central government users using payment through PFMS.
For users Other than PFMS, Paying Authority / PAO role is to make payment for the bill processed by Buyer through online banking OR other methods.
+
No, Only Buyer and Consignee role can be given to same person. PAOI / DDO role can be given to a person other than Buyer / Consignee only.
+
The procuring authorities will satisfy themselves that the price of the selected offer is reasonable. GeM may be utilized by Government buyers (at their option) for direct online purchase. Ensuring Reasonability of Prices for procurement is the responsibility of the Buyer Organization.
+
The prices on GeM are dynamic. Sellers' can add or remove any product and change their offer price any time. However in case of Direct Purchase, during carting period of 10 days, rates for carted quantity, for that buyer, are frozen for ten days against any upward revision by seller.
+
In case of Direct Purchase, the items will be delivered as per delivery period notified by the supplier on GeM for particular item. In case of Bidding / RA, Delivery Period will be as per stipulations made by the buyer in the bid document.
+
Yes, Buyer can cancel the ongoing E-bid any time.
+
Yes, technically it is possible and depends on Buyer when he wants to open the Bid. However Buyers are advised against keeping bid opening dates on holidays b ec ause it may result in causing inconvenience to prospective bidders and curtailing competition.
+
GeM is the Govt. Public Procurement Portal with maximum online reach and highest credibility, with many registered Govt. customers across the Country. It has the fo 11owing features and benefits:
  1. Direct access to all Govt. departments registered
  2. One stop marketing place with minimal marketing efforts.
  3. No need to watch for tenders of different Govt. departments.
  4. Freedom from Product registration : No need to run for product and model registration etc.
  5. Products accepted against supplier's guarantee / warrantee and generally free from pre-dispatch inspection testing and evaluation procedures.
  6. Freedom from fixed specifications : No need to customize to given specifications. Market your product with all features defined by you. Update and upgrade products as soon and as many times as you find it necessary.
  7. Dynamic pricing - price can be changed based on market conditions - no fixed price for whole year - no fear of fluctuation of raw material prices or exchange rate variations.
  8. Dynamic product listing - no need to run for model up gradation / changes. List your latest products and market them based on features and your competitive prices.
  9. Get complete information of all Go vt. requirements th rough Annual Procurement Plans.
  10. Timely payment.
  11. Consistent and uniform purchase procedures.
+
The "Seller(s)" on GeM will be the OEMs (Original Equipment Manufacturers) and / or their authorized channel partner(s) / resellers (having any general authorization / dealership of the OEM to sell their product in open market) and e-Marketplaces.
+
To sell on GeM
  1. Register yourself on the GeM portal.
  2. List your products under specific product categories.
  3. Once an order is received, deliver the product to the Consignee duly entering its details on the portal.
  4. Once an order is successfully delivered, Consignee shall inspect / test the product for its conformity with contract specifications and issue acceptance / rejection through on-line CRAC.
  5. After CRAC, buyer will process the bill and forward to paying authority for time bound payments.
+
Yes, you can sell both Goods as well as Services on GeM; however you need to register separately for the two categories.
+
As a seller, you will set the price of your products. However, it is upto the Purchaser to select the product as per his requirements. Contract shall be placed by buyer only if he is satisfied with reasonableness of price offered by you.
+
Not at present. However, the modalities are being worked out.
+
It is the Seller's responsibility to deliver the product safely to the consignee.
+
The payment will be made directly to your bank account by the paying authority of the buyer ideally within 10 days after receipt and acceptance of the Goods / Services.
+
You can start with even one listing and can gradually increase number of listings.
+
Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.
+
While pricing the products on GeM, please include for logistics, packing & forwarding, all taxes, duties including Excise duty, Service Tax CST / VAT and all local taxes such as octroi, entry tax etc. as applicable for specific delivery location to arrive at t he Selling Price on ALL INCLUSIVE basis, with free delivery at Consignee site basis.
+
Through seller dashboard, GeM will make it really easy for you to manage your orders. Wherever a customer places an order, GeM will send you an e-mail alert. You need to deliver within the time frame to the Consignee as prescribed in the Contract / SO / PO.
+
No. The decision of the Buyer / Consignee will be final and binding in this regard. It is Seller's responsibility to safely deliver goods at consignee destination.
+
Any Vendor / Seller, who has registered their product in that particular category of product and services, can participate in Reverse Auction and E-bid so long he has registered his product 48 hours prior to closing of RA / E-Bid.
+
It is 7 days from date of creation of bid only if Seller is already registered in particular category of product and service for which E-bid is created.
+
Yes, all seller / vendor can see all ongoing E-bids on their dashboard.
+
From the eligible supplier having lowest price among the participated suppliers on the GeM, meeting the requisite quality, specification and delivery period.
+
Registration process is online and no physical document is required.
+
This caution money provision is being introduced for bringing discipline among sellers. All Sellers on GeM would be required to deposit a fixed amount with GeM as Caution Money deposit.
+
All sellers on GeM are required to deposit a one-time amount as under as caution money :
  1. Seller Turnover less than 1 Crore: Rs 5,000/-
  2. Seller Turn over > 1 Crore but < 10 Crore: Rs 10,000/-
  3. Seller Turnover > 10 Crore: Rs 25,000/-
+
"Key Person" validation fails, when user's "Aadhaar Name" & "Name of Authorized person in the Income Tax Return(ITR)" are different e.g. If "Aadhaar Name" used during registration is Mr. A and Company / Firm ITR signing Authority's Name is Mr. B, then validation will fail. As per GEM rules, both names should be same.
+
Tax validation failures are attributed to mismatch in data provided to GeM and that present in your ITR. Cases further differ basis constitution type and ITR type.
  1. For ITR6, ITR5, ITR4s and ITR3 "Profit and Gain" and "Sale / Gross Receipts of business" sections need to match with ITR.
  2. For ITR4 "Profit and Gain" and "Business and Profession" needs to match with ITR.
+
Please note that in certain categories (Quadrant 1 and Quadrant 2 as per CMS 2.0), only OEMs or their Authorized Resellers are allowed to transact at GeM. This is required to ensure that Buyers get authentic products along with the necessary assurances and warranties as offered by the OEMs.
GeM undertakes continuous assessment of performance of OEMs/Resellers offering products in such categories and makes recommendations to expand the number of Resellers based on outcome of such assessment.
+
The Turn Around Time for product approval is for 96 hours for all products.
+
This situation usually arises, when you upload products in the "wrong category", or with Incorrect specification(s) , Image, Model, Price, etc. Reasons for product rejection can also be checked in the draft or rejected tab of the catalogue. Also If the valid category is not available, you may come back to portal later as new categories are frequently added or may request the prospective buyer to request GeM for category creation.
+
Brand may be rejected, or put on hold if the representation of the brand name is not correct or consistent with the trademark / authorization letter / website for the category where brand is requested. Hence, it cannot be validated.
+
To get verified as an OEM, login into GeM, go to My Account → OEM Panel.
Under “Request OEM Authority for Brand” select your category and Brand. Upload relevant documents (Brand Ownership / Trademark documents), and click on Create Request.
GeM team will verify the request and if validated, you will be granted OEM rights for the brand in the selected category.
+
The Vendor Assessment is a facility, mandatory for OEMs, with certain exemptions. The Vendor Assessment Policy covers three distinct aspects of vendors that are captured and validated. 1. The vendors profile related information, which include Personal identity, Nature of business entity, Financial and Professional status. These are validated through online integration. 2. Second aspect is relating to the business entity’s profile with respect to the supplying capacity and past experiences. This is applicable only for Original Equipment Manufacturers (OEM). 3. Third aspect is the performance of vendors in GeM portal. Once registered and validated either as an OEM or authorized re-seller, the credentials are dynamically validated based on their performance and rating on the platform.
+
No, Vendor Assessment is not mandatory for all the sellers, it is only mandatory for all OEMs & resellers (in select categories), unless they come under exempted category.
+
Vendor exemption can apply multiple times if the previous request marked as failed by the assessment agency (QCI) and if assessment agency (QCI) marked the request as passed then seller can not submit the new request.